The best customer service at your disposal

Table of contents

Customer Service for Moneytrans is not a goal, it’s an attitude. That’s why our workers are known as some of the best in the industry.


The main goal of Moneytrans is to provide you with personalized customer service. Our policy is always aimed at helping our clients and agents by offering them the best service.


From the very first moment, even before you make your transfers, you have us at your disposal. These are some of our strengths:


-First of all, our great team.

One of the best and most recognized Call Centers at your service. With an ample schedule to attend you and during 363 days a year. Monday to Saturday from 9am to 10pm and Sundays from 12am to 8pm.

We advise you on your money transfers and help you during the process of sending your money. You also have a posterior follow-up so that your money transfer reach its destination correctly.

In addition, we also have a large accounting and IT team. This is how we help our agents in the event of any technical incident. Their fast performance will allow them to continue their work without wasting any time.


-Communication first and foremost: all possible ways of contact are at your disposal.

You can speak directly by phone. If you prefer we are just one click away: you can send us an email or contact us via our live chat. Or if you prefer the latest in messaging, a simple message from Whatsapp.

Here we leave you with all the information you need to contact our customer service department.


-We provide the greatest security for your money transfers.

We do this through document verification and signature verification tools. This way no one will be able to use your data fraudulently.


-If you wish to cancel your money transfer, we will refund the total amount, including commission.

As long as 30 days have not passed since its execution. This way we provide you with more peace of mind and we do not charge you for this service.


-Finally, our new and improved website.

Where you can find all the necessary information and with total transparency. Any questions you may have can be found on the Moneytrans website. Even so, if there is anything left unresolved, we return to the first point…. You have us at your service for anything you need.


We love to hear from you, what do you think we can improve on?


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