Fraud warning

Consumer protection and fraud warnings

At Moneytrans, your safety and the safety of your loved ones comes first. Our main objective is to ensure that our customers can use our services safely and securely, as well as to satisfy their financial needs quickly and satisfactorily.  Sadly, some people try to take advantage of any situation to gain the trust of third parties and steal their money. These are called frauds or scams. The more informed you are about them, the easier it will be to detect and avoid them.  For this reason, part of ensuring that these frauds do not take place is that you are responsible for the proper handling of your personal data and devices because, although our system has data protection, it is up to you to handle it properly and to follow the security warnings mentioned below.


That is why Moneytrans has compiled a list of common scams and tips so that you are fully aware and can prevent them.

Find out about the different types of fraud

You meet a guy/girl online, he/she is suddenly very nice, understands all your problems and gives you psychological support in a low moment. You decide to exchange photos, he/she is a young, beautiful person and everything is rosy until suddenly he/she asks you to send him/her money: he/she wants to come and visit you, but at that moment he/she has a problem with his/her bank and cannot get the money to pay for the plane tickets. Do not do it, it's one of the most common scams: the scammer manages to gain your trust to finally take advantage of you!
They send you an email or you receive a phone call informing you that you have won a prize of a large amount of money: "This is going to change your life; you just have to send an amount of money for the expenses involved in crediting your account with this prize". But once you have sent the money, the prize will never reach you
Scammers often take advantage of any opportunity to try to steal your money, including natural disasters in countries that do not have strong economies. If you ever receive a call or email asking you to make a transfer to support an organization you do not know, never do it. Whenever you want to donate, do it with an organization that you are familiar with, that you trust and that you know how they distribute their funds. 
Sometimes, to pay for an online purchase, for instance, the person who contacts you asks that you send him/her money. But, of course, you do not trust him and then the supposed beneficiary offers you a solution that seems safe: you have to put a fictitious name as the beneficiary and once the amount arrives, he/she will change the name and put the real name. Never do this, as it may be the case that the "beneficiary", having the reference number and having an agent as a crony, could access the fictitious information you put on the money order. 
You need to rent a property in a city other than your own, the idea is to go on holiday for a few days. You see an advertisement on a flat rental website. You contact the "supposed" owner of the property, who asks you to send him a substantial amount of money to pay the rent in advance. The disappointment comes when you arrive at the property and suddenly there is no one waiting for you and the phone of the "owner" of the property is no longer ringing. 
You are thinking of buying a car, and suddenly on a website in another country you discover a very interesting advert for a late-model car at an unbeatable price. You contact the owner of the advert, who tells you that you must send him a certain sum of money to complete the process. You finally discover that it was all a hoax and that the offer does not exist. 
A company approaches you because they need a contact in your country, and they offer you a job with a very interesting salary. In exchange, they "only" ask you to send them a certain amount of money so that they can send you the necessary documentation. Never accept this kind of deal - no self-respecting company will ask for money to hire you! 
Please always keep in mind the official Moneytrans emails and contact numbers, if you should receive an unusual email, phone call or text message from our company you should immediately contact our customer service team to verify the authenticity of the information received. Moneytrans will always contact you through its official channels and never through third parties.

Fraud prevention tips 

Do not send money to anyone who asks for it for one of the following reasons:

  • For a grandchild, friend or relative in an emergency situation that you have not personally confirmed.
  • To claim lottery or other prizes.
  • For someone you have met on the Internet.
  • For an online purchase.
  • For a job offer you received online.
  • To pay rent for a property because of an offer/mail you received online.

Never send money to someone you do not know in person and always confirm if an emergency situation is real before sending money.

Remember that the recipient can withdraw the money sent within a short period of time. After the withdrawal, you will not be able to get a refund from Moneytrans, even if the sending is the result of fraud. Therefore, it is very important that you contact us as soon as possible.


* Moneytrans is in all legal right of requesting at any time supporting documents, Moneytrans has also the legal right of not accepting transfers if we are not satisfied that the documents provided by the customer are genuine or if the customer doesn’t provide the requested proof where the funds come from. We can cancel any transactions and block any accounts when we consider it is necessary and when we see that the accounts do not comply with the policy of our company or our payer in the country of destination.

Report fraud

If you have been a victim of fraud, do not hesitate to report it to the local police! Once you have taken this first step, you should contact our legal department to explain the case. You can call us on  +243 898734753 or send us an email to  [email protected], [email protected] and [email protected]..


We will keep you informed!

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