TERMS AND CONDITIONS
The contractual relationship is formed once Moneytrans has validated a new online remittance order and has confirmed its acceptance by way of notifying it to the website user, through the website.
As part of the registration process, you will be invited to choose a combination of a username and a password, which will thereafter constitute your personal access codes to connect to your personal area on the website.
Such access codes are strictly personal and confidential. You are entirely responsible for their use and you must refrain from disclosing them to any third party. You should also refrain from storing your access code on your Internet browser, on your phone or any other device or piece of paper easily accessible by others. Our employees will never ask you to share with them your personal access codes, by phone or by e-mail. You should disregard and immediately report to us any situation whereby you have been requested to provide your personal access codes by phone, via email or a third-party website.
You may ask at any time to modify or to suppress your user account and/or personal access codes. You shall also immediately inform us in case you detected an unauthorised use of your access codes, or any other breach in the security of your account. We shall endeavour to promptly modify or revoke your personal access codes upon receiving your notification. Until then and except in the case of gross or intentional negligence by us, you shall be solely responsible for any direct or indirect damage that may result for you, for us or for third-parties of any use, whether fraudulent or not, made of your personal access codes by a third-party.
Money transfer orders initiated via the Moneytrans website are subject to transaction fees, transaction limits, timelines and pay-out options, which vary depending on the country of destination of the funds. The specific conditions applicable to your order will be indicated once you have selected the amount to send, the country of destination of the funds, the pay-out location and the payment mode to your beneficiary.
An exchange rate also applies to orders paid in a foreign currency in the country of destination. In such cases, the amount of the transaction will be converted into the relevant foreign currency and the exact amount to be received by the beneficiary, in the foreign currency, will be indicated on the order.
In addition to the transaction fees, we may also keep the difference between the currency exchange rate we receive and the currency exchange rate we apply to money transfer orders placed via our website.
By validating a new money transfer order, you confirm agreeing to the conditions applicable to your order, as indicated in the summary of your transaction. You also declare that the identification data you provided about yourself and your beneficiary is accurate in all respects. We will not be responsible for any financial loss arising from your failure to do so, especially if you provided incorrect information about your beneficiary or their bank account details.
We will only process orders which have been duly paid. The payment is executed via the gateway of our partner providing us card payment acquisition services, to which you will be redirected to pay your order. Your payment will have to be authenticated using the “3D Secure” mode (two-factor identification). Moreover, we only accept payments using a debit or credit card issued by a British financial institution. Prepaid cards and cards issued from other countries than the UK are declined and will cause your order to be rejected.
Once we have validated your order, we will assign it a unique transaction code, which you should quote when communicating with us. Pending orders may be viewed under the section “My Transactions” of your account.
We guarantee the payment of the orders we have accepted within 15 minutes to 2 business days, depending on the country of destination of the funds, notwithstanding that orders received after 5 pm or on non-business days (Saturdays, Sundays and bank holidays) will only be deemed accepted on the next business day.
You may cancel a pending order within 14 calendar days of its validation, provided that your beneficiary has not already received the funds. To cancel an order, you must log on to your Moneytrans account, locate the relevant order from the Section “My Transactions” and click on the “Cancel” button. You may also request the cancellation of a pending order by sending us an e-mail to: email@example.com.
In the event that your cancellation request is due to a failure in the service we provide to you, we will refund you the total amount invoiced at the time of validating your order, transaction fees included. In all other cases, and provided again that the order has not been paid yet to your beneficiary, we will refund the amount charged at the time of placing your order, excluding the transaction fees, which shall remain due.
We may also cancel a payment order in case of a temporary unavailability of the service in the selected country of destination, of factual errors in your order or of a suspicion of an illegal use of the service. We will notify you the reason of such cancellations, except in cases where such a notification would be unlawful.
Orders that have not been paid to their designated beneficiary or that have not been cancelled by you will be automatically cancelled after 30 days, without prior notice. In such cases, our refund to you will exclude the transaction fees.
As a regulated financial institution, we are required by law to verify the identity of our customers and the lawful use made of our service. We may thus require from time to time to obtain additional information and documents from you, as deemed necessary to update our knowledge about you. When prompted to do so, you agree to providing us such information or documents as requested, and acknowledge that we may suspend or close your account if you fail to comply with such requests.
We reserve the right, at any time, to block a pending order, restrict your access to the website or terminate your account without notice in any of the following cases:
- You failed to provide a valid identification document or provided incomplete or inaccurate identification data;
- We have reasons to believe that you are in breach of applicable laws or regulations, or that you are using the service for abusive or illegal purposes;
- We suspect that your account is used fraudulently, or its security is compromised;
- You otherwise cause -or risks causing- a prejudice to the integrity, the security and/or the reputation of our company or website.
We will notify you by e-mail of the suspension of your account as soon as possible, also indicating, where applicable, the actions we may need you to take to restore your account. In case of an account termination, we will notify you the reason for such a decision, unless such communication would be unlawful.
Except in the case of gross or intentional negligence on our part, we cannot be held liable for any direct or indirect damages, which would result from your use of the website or from the impossibility to use it, whatever the reason. We will not be responsible, among others, for any direct or indirect damages caused by:
- The interruption of the access to the website and/or delays or losses in data transmission caused by disturbances in the communication systems that are not under our control (such as power cuts, interruptions in the phone lines or connection problems caused by your own Internet access provider or by a specific software installed on your computer);
- The unauthorised access and/or fraudulent use of the Internet website by a third-party, using your personal access codes, made possible by your own gross negligence (caused, for instance, by the inadequate protection of the confidentiality of your access codes against theft or computer hacking);
- The occurrence of any event of force majeure.
We will in no case be liable, beyond the amount charged to you, of any direct or indirect damages caused by the delay in the execution or by the partial or non-execution of a money transfer order placed via the website, regardless of whether such damages were caused by the negligence of our employees or of our foreign correspondents, or by any other reason.
We are not responsible for any hypertext link created by third party websites onto the Moneytrans website, or inversely embedded on the Moneytrans website and leading to third-party websites, nor can we be held liable for the content of such third-party websites. The referred hyperlinks do not indicate in any way that we are affiliated or associated to the relevant third-party websites or that they are authorized to use our commercial name, logo or symbols. You expressly recognize that you shall be solely responsible for the use you might make of such third-party websites, and declare being fully aware that these websites are governed by other Terms and Conditions of Use than those applicable to the Moneytrans website.