In these days of uncertainty, at Moneytrans we wanted to write you some words of sincerity and love, with the intention of transmitting you how Moneytrans has reacted to this situation and what we are doing for you.
As you know, our mission continues to be to connect people and to always be with you. These grey times have the potential to unite or separate people, and for us, without a doubt, what gives us the strength to grow and improve is to stay together more than ever. In these lines below we explain how we are working, so you have all the information and security possible in your hands:
1. We have a firm commitment to help you send money and love to your loved ones with a maximum peace of mind, comfort and security.
With peace of mind, thanks to our constant communication with our agents and partner banks. We closely follow the evolution and impact of Coronavirus (COVID-19) to ensure the excellence of service that characterizes us during this period and keep our customers informed of possible cases of delay in their transfers.
With agility and comfort, thanks to the different options that we make available to support your family and friends:
Sending money to an agency: retail agent establishments are open and functioning. They are accepting and making payments for cash transactions, except for some areas where local authorities have ordered Moneytrans and other businesses to cease operations. We encourage you to use the Agent Locator to get the most accurate information and call your store before visiting.
Send money online: without moving from home, in 10 minutes and the easiest way. Our 3D Secure payment system and our anti-fraud technology guarantee 100% security. In addition, if you are already a Moneytrans customer, you can register in a few seconds and recover all your data in one click!
Free transfers! In addition, we want to help you try this new way of transfer, this is why we offer the first transfer totally free through our web platform or our app iMoneytrans https://www.imoneytrans.eu/ using the code: HOME
With all the security guaranteed, thanks to our financial strength, our expertise is backed by 20 years of experience and careful planned to ensure the protection of our employees.
2. We have complied with all the recommendations of the health authorities
We’d also like to tell you that we have complied with all the recommendations of the health authorities, implementing an extensive protocol of preventive measures aimed at protecting all our employees, clients, agents and suppliers.
In addition, being an innovative company and supported by a solid technology department, we have found it easy to implement a teleworking system for all our employees in all the countries where we operate, thus guaranteeing their health in their environment.
3. Our motto is still Moneytrans #MakingPeopleSmile!
And we want to encourage you and remind you that everything we are living right now is momentary and that in these days of alert the whole world has come together, we have decided to take care of each other without borders, without prejudices, without flags, turning the five continents into one.