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Customer Service, Monday to Saturday!
Contact us by phone, email, chat or via our social networks, whichever you like!
Monday – Saturday:
09:00 am – 7:00 pm
Phone
02 227 18 20
Smile Account queries
You can write to us here too!
We’re always here for you. Contact us!
We’re not just here for your money transfers. Discover a world of opportunities with Moneytrans! Find us on our social media.
F.A.Q.
SEND MONEY
Send money
At Moneytrans we know that security and closeness are extremely important for you, so we offer two ways to save you time and money.
1.We provide more than 3,000 offices all over Europe where you can send your money transfer with the personalised help of our experts, in your language, 365 days a year.
2. Without leaving home! Register free on our website, follow 3 simple steps and your money will reach its destination in a matter of minutes.
At Moneytrans we rely on a widespread network of agencies and our own offices. Find your nearest office and put your money transfer in good hands!
At Moneytrans we rely on a widespread network of agencies and our own offices. Find your nearest office and put your money transfer in good hands!
Registering on our online Moneytrans platform is really simple. We’ll show you how to create your account free of charge here!
It may not be possible to process a transfer in the following cases:
1.My transfer is being reviewed
Your security is our priority. If we detect suspicious activity, your money transfer may be reviewed so that we can ensure that it was indeed you who made it. Occasionally we are asked to collect additional information in order to comply with legal requirements in Europe or the rest of the world. This may cause a delay in processing your transfer, but it is essential for your protection and for compliance with the law.
2. My transfer has been rejected
Your transfer might be rejected for the following reasons:
- Your application contains incomplete or incorrect information, either of the beneficiary or the sender
- We detect suspicious activity and are unable to confirm whether it was you who made the transfer
- The transfer does not comply with Moneytrans policies
- A problem arises with legal compliance in Europe or another country