Fraud warning

Consumer protection and fraud warnings

At Moneytrans, your safety and the safety of your loved ones comes first. Our main objective is to ensure that our customers can use our services safely and securely, as well as to satisfy their financial needs quickly and satisfactorily.  Sadly, some people try to take advantage of any situation to gain the trust of third parties and steal their money. These are called frauds or scams. The more informed you are about them, the easier it will be to detect and avoid them. That is why Moneytrans has compiled a list of common scams and tips so that you are fully aware and can prevent them.

Find out about the different types of fraud

You meet a guy/girl online, he/she is suddenly very nice, understands all your problems and gives you psychological support in a low moment. You decide to exchange photos, he/she is a young, beautiful person and everything is rosy until suddenly he/she asks you to send him/her money: he/she wants to come and visit you, but at that moment he/she has a problem with his/her bank and cannot get the money to pay for the plane tickets. Do not do it, it's one of the most common scams: the scammer manages to gain your trust to finally take advantage of you!
They send you an email or you receive a phone call informing you that you have won a prize of a large amount of money: "This is going to change your life; you just have to send an amount of money for the expenses involved in crediting your account with this prize". But once you have sent the money, the prize will never reach you
Scammers often take advantage of any opportunity to try to steal your money, including natural disasters in countries that do not have strong economies. If you ever receive a call or email asking you to make a transfer to support an organization you do not know, never do it. Whenever you want to donate, do it with an organization that you are familiar with, that you trust and that you know how they distribute their funds. 
Sometimes, to pay for an online purchase, for instance, the person who contacts you asks that you send him/her money. But, of course, you do not trust him and then the supposed beneficiary offers you a solution that seems safe: you have to put a fictitious name as the beneficiary and once the amount arrives, he/she will change the name and put the real name. Never do this, as it may be the case that the "beneficiary", having the reference number and having an agent as a crony, could access the fictitious information you put on the money order. 
You need to rent a property in a city other than your own, the idea is to go on holiday for a few days. You see an advertisement on a flat rental website. You contact the "supposed" owner of the property, who asks you to send him a substantial amount of money to pay the rent in advance. The disappointment comes when you arrive at the property and suddenly there is no one waiting for you and the phone of the "owner" of the property is no longer ringing. 
You are thinking of buying a car, and suddenly on a website in another country you discover a very interesting advert for a late-model car at an unbeatable price. You contact the owner of the advert, who tells you that you must send him a certain sum of money to complete the process. You finally discover that it was all a hoax and that the offer does not exist. 
A company approaches you because they need a contact in your country, and they offer you a job with a very interesting salary. In exchange, they "only" ask you to send them a certain amount of money so that they can send you the necessary documentation. Never accept this kind of deal - no self-respecting company will ask for money to hire you! 

Fraud prevention tips 

Some useful tips to prevent possible fraud and scams:

Do not send money to anyone who asks for it for one of the following reasons:

– For a grandchild, friend or relative in an emergency situation that you have not personally confirmed.

– To claim lottery or other prizes.

– For someone you have met on the Internet.

– For an online purchase.

– For a job offer you received online.

– To pay rent for a property because of an offer/email you received online.

Never send money to someone you do not know in person and always confirm if an emergency situation is real before sending money.

Remember that the recipient can withdraw the money sent within a short period of time. After the withdrawal, you will not be able to get a refund from Moneytrans, even if the transfer is the result of fraud. Therefore, it is very important that you contact us as soon as possible.

Report fraud

If you have been a victim of fraud, do not hesitate to report it to the local police! Once you have taken this first step, you should contact our legal department to explain the case. You can call us on 022271820 or send us an email to compliance@moneytrans.eu.

We will keep you informed! 

Contact us

HELP CENTER

Your questions are 7/7 and so are we

Get in touch with our 7-day support team that speaks your language whenever you need it. Contact us by phone, email, chat, social media or visit us in one of our 3000 agencies in Europe. You will always find our best smile.