Safety is present in every step we take

At Moneytrans, your peace of mind comes first. All of our security measures are designed to protect you, your data and your money. Whether it is in the selection of our partners or in the use of cutting-edge tools in the fight against fraud, we have everything under control!

We check your identity

Our system combines the best of AI and human expertise to ensure your identity wherever you are and with the smoothest possible experience.

To protect you against any type of fraud or identity theft, we make sure that the person who registers with your details is really you. This is why, before making your first money transfer or opening your Smile account, we ask you for a government-issued ID featuring your photo and proof of address. Our customer service department will validate the information.

Extra secure transactions

We use two-factor authentication to protect your account and transactions. That means you – and only you – can get to your money.

Stay safe with 3D Secure, as, apart from your PIN-code, you will have to enter a one-time password sent via SMS at checkout to protect you from falling victim to card fraud.

We will send you a confirmation code every time you make an online purchase, send money or perform any other transaction with your account. If you make your transactions in one of our authorized agencies, you will also need to provide your agent with this code.

A sophisticated and efficient anti-fraud system

Our system uses machine learning technology developed to monitor transactions, identify and intercept suspicious activity to minimize the impact of cyber-attacks.This system is controlled by a team of data analysis experts who monitor all your transactions in real time.

We also run regular vulnerability scans and use independent auditors for internal and external penetration tests and other security scans.

Be sure that in the event of an anomaly detected, we will automatically block your card to protect your money while relaying the information to you on the spot.

Block your card instantly

If your Maestro is lost or stolen, you can block it instantly from the application with a single click to make sure no one can use it.

Remember that if you block your card permanently, you will need to request a new one using the “replace card” option or by calling our customer service department.

We protect your data

At Moneytrans, we take the protection of your data and its use very seriously. This is why we have a robust security system that guarantees the encryption of your data and communications at all times.

We are fully audited and approved in 8 European countries

Your money is yours, and yours only

The money you receive with Moneytrans belongs to you immediately.

Neither Moneytrans nor our partner bank are authorized to hold or reinvest the money stored in our users’ payment accounts.

It is stored in your Smile account: this is a digital representation of real money stored in an ING escrow account. This account is held and protected in accordance with Article L.522-17 of the Monetary and Financial Code. and benefits from the bank guarantee of € 100,000 provided for in Article L.312-4-1 of the Monetary and Financial Code.

We protect you 24/7

At Moneytrans, we monitor your transfers 24 hours a day, 7 days a week, so your money is safe at all times.

In the following video, our CTO – Luis Quijada – explains everything you need to know and gives you some useful safety tips.

By your side 365 days a year

If you have any problem, at Moneytrans we are always there for you. 365 days a year and in your language. You can call us on 010 205 24 53 or write to us at customercareNL@moneytrans.eu or via our social networks. We also have a live chat, so you can choose the option that suits you best!

Secure money transfers

5 things you need to know to send money safely

Taking action against fraud

Information security: everything you need to know

FAQ

Do you have further questions about safety?

Of course it is! At Moneytrans, we provide you with the latest security measures on the market to protect you and your money. The additional verification measures we apply enhance security and compliance with payment rules. Moneytrans also encourages users to better protect their accounts, set up strong passwords and identify e-mails and phishing messages. In addition, we have a team of professionals who are always available to help you with any questions or problems, and we have extended our business hours for your peace of mind!
We give you access to your account through Google Authenticator, so that your activity within it will be fully protected. This security system is optional, but if you have a smartphone, we recommend that you use it. Simply go to the "My Account" section of the "Money Transfer" section and go to the "Security" section. You will need to click on "Activate" and enter the code that you will receive by SMS. You will also need to download the Google Authenticator application, which will give you a code that you will need to enter every time you log in to our website.
Each time you make an online purchase, we send you an OTP (One Time Password) code via SMS to increase the security of your online purchases. This is a numeric code for one-time use, i.e. a new code will be used for each transaction.
We will send you an SCA (Strong Customer Authentication) code every time you send money, withdraw money from an ATM or agent, change your account details, block your card permanently... This way, we will validate all your transactions and your money will be totally safe. We will also send you an SCA code each time you make a transaction in one of our branches, informing you of the amount to send or withdraw. You will need to provide this confirmation code to your agent. We will also send you an SCA code each time you make a transaction in one of our branches, informing you of the amount to be sent or withdrawn. You will need to provide this confirmation code to your agent.
Moneytrans is an officially regulated financial institution in Belgium, Spain and dozens of other European countries. It has 20 years of experience in the remittance industry, more than 10 million satisfied customers and 50.1 million transfers made in more than 140 countries. You only need to read the opinions of our users to understand that we are a reliable company, supported by the central banks and using state-of-the-art technology to guarantee your privacy and the security of your payments.