Safety is present in every step we take
At Moneytrans, your peace of mind comes first. That’s why we provide you with all the necessary security measures to protect your money and protect you. And to do so, we use the latest security technology. Because what’s important to you is important to us.
We check your identity
Our system combines the best of AI and human expertise to ensure your identity wherever you are and with the smoothest possible experience.
To protect you against any type of fraud or identity theft, we make sure that the person who registers with your details is really you. This is why, before making your first money transfer or opening your Smile account, we ask you for a government issued ID featuring your photo and proof of address. Our customer service department will validate the information.
Extra secure transactions
We use two factor authentication to protect your account and transactions. That means you – and only you – can get to your money.
Stay safe with 3D Secure, as a part from your PIN-code, you will have to enter a one-time password sent via SMS at checkout to protect you from falling victim to card fraud.
We will send you a confirmation code every time you make an online purchase, send money or perform any other transaction with your account.
If you make your transactions in one of our authorized agencies, you will also need to provide this code to your agent.
A sophisticated and efficient anti-fraud system
Our system uses machine learning technology developed to monitor transactions, identify and intercept suspicious activity to minimize the impact of cyber-attacks.This system is controlled by a team of data analysis experts who monitor all your transactions in real time .
We also run regular vulnerability scans and use independent auditors for internal and external penetration tests and other security scans.
Be sure that in the event of an anomaly detected, we will automatically block your card to protect your money while relaying the information to you on the spot.
Block your card instantly
If your Mastercard debit card is lost or stolen, you can block it instantly from the application with a single click to make sure no one can use it.
Remember that if you block your card permanently, you will need to request a new one using the “replace card” option or by calling our customer service department.
We protect your data
At Moneytrans, we take the protection of your data and its use very seriously. This is why we have a robust security system that guarantees the encryption of your data and communications at all times.
We are fully audited and approved in 8 European countries
We are part of the fight against fraud
At Moneytrans we strive to operate in full compliance with the applicable national laws and international standards relating to the fight against money laundering and terrorism financing.
At global level, we are a member of the IAMTN (International Association of Money Transfer Networks), which promotes the exchange of best practices and represents the interests of the remittance industry towards regulators and multi-national stakeholders such as the World Bank and the FATF.
At national level, we are affiliated to PayBelgium, which similarly fosters knowledge-sharing among Belgian Payment Service Providers and represents their interests to Belgian policymakers.
We protect you 24/7
At Moneytrans, we monitor your transfers 24 hours a day, 7 days a week, so your money is safe at all times.
In the following video, our CTO – Luis Quijada – explains everything you need to know and gives you some useful safety tips.
By your side 365 days a year
If you have any problems, at Moneytrans we are always there for you. 365 days a year and in your language. You can call us on 951 01 55 01 or write to us at email@example.com or via our social networks. We also have a live chat, so you can choose the option that suits you best!