Safety is present in every step we take At Moneytrans, your peace of mind comes first. All of our security measures are designed to protect you, your data and your money. Whether it is in the selection of our partners or in the use of cutting-edge tools in the fight against fraud, we have everything under control! We check your identity Our system combines the best of AI and human expertise to ensure your identity wherever you are and with the smoothest possible experience. To protect you against any type of fraud or identity theft, we make sure that the person who registers with your details is really you. This is why, before making your first money transfer or opening your Smile account, we ask you for a government-issued ID featuring your photo and proof of address. Our customer service department will validate the information. Extra secure transactions We use two-factor authentication to protect your account and transactions. That means you – and only you – can get to your money. Stay safe with 3D Secure, as, apart from your PIN-code, you will have to enter a one-time password sent via SMS at checkout to protect you from falling victim to card fraud. We will send you a confirmation code every time you make an online purchase, send money or perform any other transaction with your account. If you make your transactions in one of our authorized agencies, you will also need to provide your agent with this code. A sophisticated and efficient anti-fraud system Our system uses machine learning technology developed to monitor transactions, identify and intercept suspicious activity to minimize the impact of cyber-attacks.This system is controlled by a team of data analysis experts who monitor all your transactions in real time. We also run regular vulnerability scans and use independent auditors for internal and external penetration tests and other security scans. Be sure that in the event of an anomaly detected, we will automatically block your card to protect your money while relaying the information to you on the spot. Block your card instantly If your Mastercard debit card is lost or stolen, you can block it instantly from the application with a single click to make sure no one can use it. Remember that if you block your card permanently, you will need to request a new one using the “replace card” option or by calling our customer service department. We protect your data At Moneytrans, we take the protection of your data and its use very seriously. This is why we have a robust security system that guarantees the encryption of your data and communications at all times. We are fully audited and approved in 8 European countries Your funds are 100% guaranteed as Moneytrans is regulated and licensed by the National Bank of Belgium. Payment system verified by Mastercard. We work with the world's safest banks and network of payers. Your money is yours, and yours only The money you receive with Moneytrans belongs to you immediately. Neither Moneytrans nor our partner bank are authorized to hold or reinvest the money stored in our users’ payment accounts. It is stored in your Smile account: this is a digital representation of real money stored in an ING escrow account. This account is held and protected in accordance with Article L.522-17 of the Monetary and Financial Code. and benefits from the bank guarantee of € 100,000 provided for in Article L.312-4-1 of the Monetary and Financial Code. We protect you 24/7 At Moneytrans, we monitor your transfers 24 hours a day, 7 days a week, so your money is safe at all times. In the following video, our CTO – Luis Quijada – explains everything you need to know and gives you some useful safety tips. By your side 365 days a year If you have any problem, at Moneytrans we are always there for you. 365 days a year and in your language. You can call us on 02 227 18 20 or write to us at [email protected] or via our social networks. We also have a live chat, so you can choose the option that suits you best! Contact to us Secure money transfers 5 things you need to know to send money safely More information Taking action against fraud More information Information security: everything you need to know More information FAQ Do you have further questions about safety? Is Moneytrans safe? Of course it is! At Moneytrans, we provide you with the latest security measures on the market to protect you and your money. The additional verification measures we apply enhance security and compliance with payment rules. Moneytrans also encourages users to better protect their accounts, set up strong passwords and identify e-mails and phishing messages. In addition, we have a team of professionals who are always available to help you with any questions or problems, and we have extended our business hours for your peace of mind! How do I activate the Google Authenticator dual identification system? We give you access to your account through Google Authenticator, so that your activity within it will be fully protected. This security system is optional, but if you have a smartphone, we recommend that you use it. Simply go to the "My Account" section of the "Money Transfer" section and go to the "Security" section. You will need to click on "Activate" and enter the code that you will receive by SMS. You will also need to download the Google Authenticator application, which will give you a code that you will need to enter every time you log in to our website. Can I block my Mastercard? If your Mastercard debit card is lost or stolen, you can block it instantly from the application with one click and make sure no one can use it. You can choose the "block my card temporarily" option to unblock it whenever you want, or the "block my card permanently" option and request a new one via the "replacement card" option. You can also request a new card by calling our customer service, as well as if you wish to change your personal details, address or telephone number. What additional security measures does Moneytrans apply to my online purchases? Each time you make an online purchase, we send you an OTP (One Time Password) code via SMS to increase the security of your online purchases. This is a numeric code for one-time use, i.e. a new code will be used for each transaction. Maximum security in all your transactions. We will send you an SCA (Strong Customer Authentication) code every time you send money, withdraw money from an ATM or agent, change your account details, block your card permanently... This way, we will validate all your transactions and your money will be totally safe. We will also send you an SCA code each time you make a transaction in one of our branches, informing you of the amount to be sent or withdrawn. You will need to provide your agent with this confirmation code. Is it safe to send money with Moneytrans? Moneytrans is an officially regulated financial institution in Belgium, Spain and dozens of other European countries. It has 20 years of experience in the remittance industry, more than 10 million satisfied customers and 50.1 million transfers made in more than 140 countries. You only need to read the opinions of our users to understand that we are a reliable company, supported by the central banks and using state-of-the-art technology to guarantee your privacy and the security of your payments.